Checklist – Client Satisfaction Monitoring

Client satisfaction is one of the most overlooked KPIs in construction—until it becomes a problem. This checklist gives you a clear, step-by-step system to capture, track, and act on client feedback before it turns into complaints or lost repeat work.

Tailored for project managers, coordinators, and client-facing teams, the checklist covers every angle of satisfaction monitoring: values alignment, leadership response, communication tracking, complaint handling, and continuous improvement. Each section helps your team deliver not just what was promised—but what the client actually expects.

Use it to document touchpoints, manage feedback forms, categorize issues, and close the loop on every concern. This tool is especially valuable during handover phases, repeat project planning, and stakeholder engagement reviews.

Delivered in PDF and PNG formats, it’s built for use in progress reviews, final evaluations, and client-facing presentations.

You’ll Get

• 1 × High-resolution PDF (8.5 × 11 in, print-ready)

• 1 × High-resolution PNG (2550 × 3300 px, for digital use)

• Instant download, no expiration during access window

Please Note

This is a digital download (no physical item will be shipped). You will receive a download link by email immediately after purchase. Valid for 48 hours. This item is for personal or internal business use only and may not be resold or redistributed.